{"id":10,"date":"2018-03-09T16:19:20","date_gmt":"2018-03-09T16:19:20","guid":{"rendered":"https:\/\/www.seb.gov.co\/?page_id=10"},"modified":"2023-06-16T15:23:09","modified_gmt":"2023-06-16T15:23:09","slug":"san-consultas-quejas-y-reclamos","status":"publish","type":"page","link":"https:\/\/www.seb.gov.co\/index.php\/san-consultas-quejas-y-reclamos\/","title":{"rendered":"SAC y Legalizaciones"},"content":{"rendered":"<div class=\"fusion-one-fifth fusion-layout-column fusion-spacing-no\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-three-fifth fusion-layout-column fusion-spacing-no\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><h2 style=\"text-align: center;\"><strong>El\u00a0Sistema de Atenci\u00f3n al Ciudadano\u00a0le permite a todos los ciudadanos registrar y consultar sus requerimientos en l\u00ednea.<\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-18515 size-full aligncenter\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/06\/TERMINOS-DERECHOS-DE-PET.jpg\" alt=\"\" width=\"440\" height=\"291\" srcset=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/06\/TERMINOS-DERECHOS-DE-PET.jpg 440w, https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/06\/TERMINOS-DERECHOS-DE-PET-300x198.jpg 300w\" sizes=\"(max-width: 440px) 100vw, 440px\" \/><\/p>\n<div class=\"fusion-button-wrapper fusion-aligncenter\"><style type=\"text\/css\" scoped=\"scoped\">.fusion-button.button-1{width:auto;}<\/style><a class=\"fusion-button button-flat button-pill button-medium button-blue button-1\" target=\"_blank\" title=\"Sistema de atenci\u00f3n al ciudadano clic aqu\u00ed\" href=\"http:\/\/sac2.gestionsecretariasdeeducacion.gov.co\/app_Login\/?sec=12\"><span class=\"fusion-button-text\">Ingrese aqu\u00ed<\/span><\/a><\/div><div class=\"fusion-title title fusion-title-size-two\"><h2 class=\"title-heading-left\">&nbsp;<\/p>\n<p><span style=\"color: #0000ff;\"><span style=\"color: #000000;\">Para m\u00e1s Informaci\u00f3n sobre el proceso de legalizaci\u00f3n de documentos, consulte el siguiente manual.<\/span>\u00a0<strong><a href=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2023\/06\/manual-legalizaci\u00f3n-Rol-Ciudadano.pdf\">clic aqu\u00ed.<\/a><\/strong><\/span><\/p>\n<p><strong>Videos gu\u00eda SAC\u00a0<\/strong><\/p>\n<ol>\n<li>Para <strong>registrarse<\/strong> como usuario nuevo en SAC 2.0 ingrese<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=21W4hGYyQOo\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-17950\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg\" alt=\"\" width=\"296\" height=\"169\" srcset=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg 371w, https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1-300x171.jpg 300w\" sizes=\"(max-width: 296px) 100vw, 296px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Para <strong>radicar<\/strong>\u00a0una solicitud en SAC 2.0 ingrese<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=Yrrm0uohnOg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-17950\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg\" alt=\"\" width=\"296\" height=\"169\" srcset=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg 371w, https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1-300x171.jpg 300w\" sizes=\"(max-width: 296px) 100vw, 296px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Para <strong>recordar<\/strong>\u00a0el usuario y contrase\u00f1a en SAC 2.0 ingrese<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=Yrrm0uohnOg\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-17950\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg\" alt=\"\" width=\"296\" height=\"169\" srcset=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg 371w, https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1-300x171.jpg 300w\" sizes=\"(max-width: 296px) 100vw, 296px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Para <strong>ver una respuesta<\/strong> en SAC 2.0 ingrese<\/li>\n<\/ol>\n<p><a href=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/06\/C\u00d3MO-VER-UNA-RESPUESTA-EN-EL-SAC-DE-LA-SECRETAR\u00cdA-DE-EDUCACI\u00d3N-DE-BUCARAMANGA.mp4\"><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-17950\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg\" alt=\"\" width=\"296\" height=\"169\" srcset=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1.jpg 371w, https:\/\/www.seb.gov.co\/wp-content\/uploads\/2022\/04\/VIDEOS-SAC-1-300x171.jpg 300w\" sizes=\"(max-width: 296px) 100vw, 296px\" \/><\/a><\/h2><div class=\"title-sep-container\"><div class=\"title-sep sep-double\"><\/div><\/div><\/div><div class=\"imageframe-align-center\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2023\/06\/Instructivo-1-300x279.png\" class=\"img-responsive\"\/><\/span><\/div><div class=\"imageframe-align-center\"><span class=\"fusion-imageframe imageframe-none imageframe-2 hover-type-none\"> <img decoding=\"async\" alt=\"\" src=\"https:\/\/www.seb.gov.co\/wp-content\/uploads\/2023\/06\/Instructivo-2-300x241.png\" class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-title title fusion-title-size-two\"><h2 class=\"title-heading-left\"><strong>Videos gu\u00eda Legalizaciones<\/strong><\/p>\n<p>En este nuevo m\u00f3dulo que se encuentra integrado dentro la plataforma SAC se puede legalizar los siguientes documentos, para m\u00e1s informaci\u00f3n y claridad sobre el proceso por favor dir\u00edjase al manual que se encuentra en la parte superior de esta p\u00e1gina.<\/h2><div class=\"title-sep-container\"><div class=\"title-sep sep-double\"><\/div><\/div><\/div><h2><strong>Como Solicitar una Legalizaci\u00f3n<\/strong><\/h2>\n<div class=\"fusion-video fusion-vimeo\" style=\"max-width:600px;max-height:350px;\"><div class=\"video-shortcode\"><iframe src=\"https:\/\/player.vimeo.com\/video\/836579541?autoplay=0\" width=\"600\" height=\"350\" frameborder=\"0\" allowfullscreen><\/iframe><\/div><\/div><h2><strong>Como Consultar una Legalizaci\u00f3n<\/strong><\/h2>\n<div class=\"fusion-video fusion-vimeo\" style=\"max-width:600px;max-height:350px;\"><div class=\"video-shortcode\"><iframe src=\"https:\/\/player.vimeo.com\/video\/836579611?autoplay=0\" width=\"600\" height=\"350\" frameborder=\"0\" allowfullscreen><\/iframe><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep sep-none\" style=\"border-color:#e0dede;margin-left: auto;margin-right: auto;margin-top:7px;margin-bottom:7px;\"><\/div><p>En este sistema puede ingresar nuevos requerimientos tales como: Consultas, Sugerencias, Quejas, Reclamos y radicar tr\u00e1mites en l\u00ednea. Desde la comodidad de su casa u oficina, puede realizar seguimiento a sus requerimientos y recibir\u00e1, si as\u00ed lo desea, notificaci\u00f3n del estado de sus requerimientos via e-mail.<\/p>\n<p>Para acceder a este nuevo sistema de atenci\u00f3n, tan s\u00f3lo debe registrar sus datos, usuario y contrase\u00f1a. Si ya est\u00e1 registrado, ingrese su nombre de usuario y contrase\u00f1a, de lo contrario haga clic en registrarse y digite toda la informaci\u00f3n solicitada.Si usted ya abri\u00f3 o registr\u00f3 el requerimiento personalmente en la Unidad de Atenci\u00f3n al Ciudadano, haga clic en completar datos; el sistema le solicitar\u00e1 el ingreso de la informaci\u00f3n faltante (aquella que no complet\u00f3 en la consulta presencial) para continuar su proceso de consulta o seguimiento del estado del requerimiento.<\/p>\n<div class=\"fusion-title title fusion-title-size-two\"><h2 class=\"title-heading-left\"><strong>Otros medios de atenci\u00f3n<\/strong><\/h2><div class=\"title-sep-container\"><div class=\"title-sep sep-double\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-size-two\"><h2 class=\"title-heading-left\"><strong>Radicaci\u00f3n de correspondencia<\/strong><\/h2><div class=\"title-sep-container\"><div class=\"title-sep sep-double\"><\/div><\/div><\/div><div class=\"fusion-title title fusion-title-size-two\"><h2 class=\"title-heading-left\"><strong>CAME:\u00a0Centro de Atenci\u00f3n Municipal Especializado <\/strong><\/h2><div class=\"title-sep-container\"><div class=\"title-sep sep-double\"><\/div><\/div><\/div><ul>\n<li><strong>Lunes a viernes:<\/strong> <strong>7:30 am<\/strong> a<strong> 4:00 pm<\/strong> \u00a0jornada continua.<\/li>\n<li><strong>Tel\u00e9fono:<\/strong> 6337000 extensi\u00f3n <strong>109<\/strong><\/li>\n<\/ul>\n<div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-one-fifth fusion-layout-column fusion-column-last fusion-spacing-no\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper\"><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/10"}],"collection":[{"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":75,"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":21565,"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/21565"}],"wp:attachment":[{"href":"https:\/\/www.seb.gov.co\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}